Find out what the Accessible Information Standard (AIS) means for you and your organisation.
Are you compliant? What changes will you need to make to the way you manage communications? If people with special communication needs use your services – you must be compliant.
This microsite will take you through the AIS guidance. It will demonstrate how the changes you make in your processes will deliver positive differences to these service-users.
A patient’s experience of NHS provider services must be positive to encourage the patient to continue to use the service.
The Accessible Information Standard recommends a specific and consistent approach towards identifying, recording, flagging, sharing and meeting information and communication needs of patients, service users, carers and parents (from now on referred to as ‘service-users’) that relate to sensory or learning impairments.
It is of particular relevance to those with varying levels of blindness, deafness or people with learning disabilities (including aphasia or a mental health condition affecting their ability to communicate).
The Standard applies to service providers across the NHS and adult social care. It is intended to improve quality and safety of care received by service users who have additional information and communication needs. The changes recommended will help increase their ability to access services and participate in autonomous decision-making about their health, care and wellbeing.
Commissioners of NHS and publicly-funded adult social care must also observe and promote the Standard. Their responsibility is to ensure that contracts, frameworks and performance-management arrangements with provider bodies enable them to meet the Standard’s requirements.
Take the Test
There are 20 questions with multiple choice answers - your challenge is to get 20 out of 20!
The five basic steps
There are five basic steps making up the Accessible Information Standard: